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Library Reference Assistant

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Job Summary:

Please include cover letter and resume with application.

The Hirsh Health Sciences Library provides collections and services that support the educational, research, and patient care missions of Tufts University. The Research and Instruction Services Department is a highly visible and customer service-oriented department that assists patrons in person, on the phone, and electronically with various library services and resources. Representatives of this department assist users to access services and resources and circulate materials. They provide information about the library and its policies, assist patrons in scanning and printing, give referrals when appropriate, interacting closely with other library departments. They also perform other related activities. 

The Library Reference Assistant is responsible for carrying out all the daily activities of the Library Service Desk in an effective, customer-oriented and professional manner. Duties include providing service to library patrons at the Library Service Desk. These services include providing basic reference help and point-of-need consultation and instruction to users for their information access questions, assisting users with access to the physical library and accessing resources on the website, and assisting users with printing and scanning. Interactions with patrons occur in person and electronically.

The person in this position will also use the circulation module of the University Library’s integrated library system to circulate material, create and maintain patron records, and create and maintain reserve lists. They will also create and maintain the reserves collection by contacting faculty on a regular basis, and coordinating with library staff as needed for ordering new materials and processing existing materials.

Responsibilities also include interpreting and applying library policies as appropriate, accurately referring users to appropriate staff members when needed for additional information, reference or technical questions. Staff use Qualtrics to create and run surveys for the library, some on a daily basis. 

Additionally, this position will be on library and university committees as assigned, including the Library PR Team,backup on the University Library’s Circulation and Reserves Team . This position is in the sole full time staff member on Saturdays. Other duties as assigned

This position offers many opportunities to develop skills necessary to a career in academic librarianship.

Library Service Assistant (Student Worker)

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Job Summary:

The Library Service Assistant will perform a variety of tasks at the library service desk.  These tasks include locating course materials, scanning articles, and circulating library items.  Other duties include aiding patrons with basic research inquiries and troubleshooting various library and technology issues.  Students are expected to work approximately 6 hours a week, in two three-hour shifts.  No prior library experience is necessary to apply.