Home Services Interlibrary Loan ILLiad Policies and Procedures

ILLiad Policies and Procedures

What is ILLiad?

  • library service that retrieves books, articles, and other library materials for you
  • enables members of the Tufts community to submit and manage requests for books, articles, theses, patents, and more available at Tufts libraries or from outside of Tufts

Eligible Users

Please see Interlibrary Loan for information about services we provide to other users.

Registration & Login

  • log in to ILLiad using your Tufts username/password
    • first time users will be prompted to register after logging in
  • Tufts Medical Center staff, associate members, and others without Tufts usernames, create their own username/password
    • first time users start from the ILLiad registration form, which will prompt to create a username/password along the way
  • order items directly from databases using

Applicable Documents

  • request books, book chapters, articles, theses, patents, media, and more
  • items within the Tufts libraries or from outside of Tufts 

Number of Requests

  • if high volume requested, a minimum of 5 requests per day, per user, will be processed
  • please use separate request forms for each chapter if requesting more than one 

Request History

  • view activity from the last three years in your ILLiad account
  • following three consecutive years of inactivity (i.e., the user has not placed any new requests within that time period), ILLiad accounts are deleted and the request history purged
    • users may re-register for a new ILLiad account, if still eligible 

Turn Around Time

  • Turn Around Time Report displays recent timing for all Tufts Libraries
  • allow five to ten working days for items that are not rush requests
  • articles copied from the Hirsh Health Sciences Library (HHSL) collection are available within five business days
  • one-day rush is only available for non-returnable items, such as journal articles and book chapters, which are sent electronically 

Notification & Pick Up

  • users are notified by email when requested items arrive
  • articles and chapter excerpts are sent electronically and can be viewed from the 'Available PDFs" queue in the user's ILLiad account
  • all other items are available for pick up at the Library Service Desk on the 4th floor of the Tufts Center for Medical Education

Loan Periods & Renewals

  • articles and book excerpts are sent electronically as pdfs and are available from the user's ILLiad account for 30 days
  • due dates for books and other materials that must be returned are set by the lending library and are typically 1 to 2 months
  • renewals are made on a case by case basis
    • to renew, click on 'Request Renewal' in the ILLiad order within 7 days of the item's due date or email hhsl-docdel@tufts.edu
    • overdue items cannot be renewed
  • please return all items to the Library Service Desk on the 4th floor of the Tufts Center for Medical Education by the due date or mail to:

Tufts University
Hirsh Health Sciences Library/ILL
MEB 610
37 Tyler Street
Boston, MA 02111

  • a replacement fee will be charged for all items not returned

Service Charges

Items obtained from... Tufts/Tufts Medical Center Staff, Housestaff, & Faculty Tufts University Students Associate Members
Tufts libraries Free Free $20 - HHSL, $30 - other Tufts libs
BLC libraries books/DVDs/CDs only Free Free $30
BLC articles/book chapters only & non-Tufts libraries $4 Free (<20/year) $30
3 business day RUSH $20 $20 $40
1 business day RUSH 
articles/book chapters only
$30 $30 $50
  • by logging into ILLiad, users agree to pay the fees associated with this service
  • charges are doubled for copy requests of greater than 50 pages each
  • students are charged $4 per request once they have ordered more than 20 items within an academic year, not including items from Tufts libraries and books/AV materials from BLC libraries
  • rush service may include an additional $25 fee to cover expedited shipping costs (from library to library)
  • where applicable, payment is required except in special needs circumstances discussed with interlibrary loan staff (please indicate in the "Additional Information" section of the ILLiad request form).  N.B.: Charges do apply if these items are requested as rush. 

Payment

  • invoices are sent out monthly
  • payment can be made Tufts deptID, credit card (no Tufts Pcards), or (U.S.) check made out to "Trustees of Tufts College" and brought in/mailed to:

Interlibrary Loan Department
Tufts University Hirsh Health Sciences Library
145 Harrison Avenue
Boston, MA 02111

  • Tufts Medical Center cost center numbers cannot be accepted (please request a check from accounts payable instead)

Interlibrary loan privileges may be suspended, if outstanding invoices are not paid in full. 

Remote Learning

  • Requests for items that must be physically mailed, e.g. whole books, theses, or media materials, will be filled on a case by case basis
  • Tufts students should indicate their remote status in the "Additional Information" field of the ILLiad request form
  • Library staff will work with the student to determine if a chapter/section can be scanned and sent electronically instead of physically mailing
    • If items are mailed, the student is responsible for mailing the item back to the library and incurring the cost of shipping

Warning Concerning Copyright Restrictions

Under certain conditions specified in the copyright law of the United States (U.S. Code, Title 17), libraries and archives are authorized to furnish a photocopy or other reproduction. One of these specified conditions is that the photocopy or reproduction is not to be "used for any purpose other than private study, scholarship, or research." If a user makes a request for, or later users, a photocopy or reproduction for purposes in excess of "fair use," that user may be liable for copyright infringement. This institution reserves the right to refuse to accept a copying order if, in its judgment, fulfillment of the order would involve violation of copyright law. 

Contact Information